Shipping policy
Shipping Policy
Last updated: June 2025
Thank you for visiting and shopping at Ruwuma. Below are the terms and conditions that constitute our Shipping Policy.
1. Shipping Destinations
We currently ship to addresses within the United States only. We do not ship internationally at this time.
2. Processing Time
All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
3. Shipping Rates and Delivery Estimates
We offer free standard shipping on all orders within the United States.
Estimated delivery times:
- Handling time: 1–2 business days
- Transit time: 3–7 business days
- Estimated total: 4–9 business days
4. Shipment Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Damages
Ruwuma is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
6. Lost or Missing Packages
If your package is marked as delivered but you have not received it, please first check with neighbors or your building. If still missing, contact us at info@ruwuma.com and we will do our best to assist you.
7. Contact Us
If you have any questions about our Shipping Policy, please contact us:
Store name: Ruwuma
Company name: VNM GROUP LLC
Company number: L20000272344
Company Address: 7535 N Kendall Dr, Miami, FL 33156, United States
Email: info@ruwuma.com
Phone number: +1 786 4696329